For SIP or VoIP calls
Send the destination number, time of call, SIP login if available, and the exact error shown by your device or softphone.
Support for account, calls, SMS, eSIM and activation
Need help? Send the right details and get a clearer answer.
Support works best when you include the service type, destination, time, account login and a short description of what happened. For account access, use the sign-in page or support desk link.
For SMS sending
Send country, route question, delivery problem description and approximate time. Avoid sharing private message content unless required.
For eSIM
Include device model, destination package, activation step and screenshot text if the phone shows an error.